EXHIBITOR PORTAL / ONLINE LISTING
How do I login to the Exhibitor Portal?
The primary logistics contact designated at the contract signing would have received an email with access to the portal. If you're logging in for the first time, click "Create/Update Password" to reset your account information. If you're having trouble logging in, or you need to change your designated logistics contact, please contact your Customer Success Manager at [email protected].
The designated logistics contact can also grant additional administrative users access to the portal once logged in.
How can I change my company name?
Exhibitors do not have access to change their company name, but your Customer Success Manager, Krystle Arviso-Jeans, is able to assist. Please send her an email at [email protected]
I don’t see my company's listing online, why might that be?
Your company will appear online within 24 to 48 hours of submitting your contract. You can view your stand via the interactive floorplan. If it has been longer than 48 hours and your stand does not appear, please contact [email protected].
When will I receive onboarding documents to access the Exhibitor Portal and exhibitor only resources?
The exhibitor portal is open, you can access it here. If you have recently signed a contract you will receive your password and your Welcome Letter within 1 to 2 business days. If you still have not received your Welcome Letter after 48 hours please contact [email protected].
Can I buy an attendee list? / Do you sell attendee lists?
Due to data protection laws, neither CPhI North America nor Informa will sell you an attendee list.
If you are approached by a company offering to sell you an attendee list, please note they do not represent CPhI North America or Informa and this data may be flawed or incomplete.
REGISTRATION, BADGES, and BOOTHS
How do I register myself and my staff for passes?
Your designated logistics contact will receive access to the portal to register booth staff for the event. The Exhibitor Portal can be accessed here.
Once logged in, you will be able to register your booth staff, review your pass allotments/how many passes have already been used, and obtain additional passes if needed.
How many exhibitor booth staff passes do I receive with my booth?
You will receive (4) complementary exhibitor badges for the first 100 square feet, and (2) additional badges for each additional 100 square feer. The Exhibitor Portal can be accessed here.
I need a visa invitation letter, how am I able to get one?
When registering booth staff for the event, please specify that you are from a country outside of the US – this will prompt the system to ask for your passport information and a visa invitation letter will be generated automatically at completion of your registration. It will be attached as a PDF to your emailed confirmation invoice/receipt. If you need assistance with registration, please contact [email protected] or call +1.866.217.1926 (Monday - Friday 9am - 4pm PST)
Can I attend the conference?
You may attend the conference with the purchase of a Conference or VIP pass, which are also available with certain sponsorship opportunities. Upgraded passes can be obtained at a discounted rate via your Exhibitor Portal.
I've registered. How do I pick up my badge?
Once your registration is complete, you will receive an official confirmation via email. Badges will not be mailed ahead of time. To pick up your badge onsite, please bring your confirmation code to the show (print or have on mobile device).
What are the on-site registration hours and when can I pick up my badges?
Sunday, May 3
12:00 PM - 5:00 PM
Monday, May 4
8:00 AM - 6:00 PM
Tuesday, May 5
7:30 AM- 6:00 PM
Wednesday, May 6
8:00 AM - 5:00 PM
Thursday, May 7
8:00 AM - 3:00 PM
What functions are included in all pass types?
We welcome all pass types to join us at our opening night welcome reception, the conference sessions, Exhibitor Showcase Sessions, and all Happy Hours found on the Event-At-A-Glance page (Coming Soon).
Are there items not included in the booth package that I should be aware of?
No ancillary services are included with your booth package (including but not limited to electrical, water, catering, AV, etc.). Please make sure you refer to the Exhibitor Service Manual to access all order forms and to the deadline checklist in order to take advantage of available discounts.
Carpet is not included in the exhibit booth package. All booths must be carpeted or have some other form of flooring. Exhibitors can rent carpet through the Official Service Contractor, FREEMAN. Carpet choices and pricing are included in the Exhibitor Service Manual (Coming Soon).
How do I order services for my booth?
Please refer to the Exhibitor Service Manual via your Exhibitor Portal to access all order forms (Coming Soon).
HOTEL/ DIRECTIONS/ PARKING
How can I reserve hotel accommodations?
We have partnered with Convention Housing Partners (CHP) as our official hotel provider with discounts up to 50%. You can make reservations by clicking here.
Please note: Third Party companies claiming to be affiliated with CPhI North America or Informa may try contacting you to purchase their products and services. Please be wary of this and only book with CHP to ensure you receive the highest quality of service. If you have any questions or concerns on the validity of an affiliated vendor please reach out to your Customer Success Manager at [email protected].
What is the address of the Pennsylvania Convention Center?
The Pennsylvania Convention Center is located at: 1101 Arch Street, Philadelphia, Pennsylvania 19107
For more information about traveling to the Convention Center click here.
Where can I park?
If you are driving to the venue, parking is available at the Convention Center for your convenience. For a full overview of the parking options, please review the Convention Center website here.
DEADLINES & ONSITE PREP
What are the show dates for 2020?
The 2020 edition of CPhI North America takes place May 5-7, 2020.
What are the 2020 trade show hours?
Sunday, May 3
12:00 PM- 5:00 PM
Monday, May 4
8:00 AM- 6:00 PM
Tuesday, May 5
7:30 AM - 6:00 PM
9:30 AM - 5:00 PM
Wednesday, May 6
8:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Thursday, May 7
8:00 AM - 3:00 PM
9:00 AM - 3:00 PM
Where can I find all deadlines and important dates leading up to the show?
If you want to make sure you will be fully prepared for the 2020 show, please reference our printable Wall Calendar to help keep track of all To-Do’s. It will also provide you with other key resources and contacts you’ll be sure to have a need for as we approach show time. Your future self will thank you for printing it out and hanging it in your cubicle.
Where can I find the floorplan?
You can view the floorplan here.
Who is my onsite contact?
Krystle Arviso-Jeans and Cindy Salgado are your onsite contacts.
Your Customer Success Manager, Krystle Arviso-Jeans, is your contact onsite and you can call, text or email her (212.204.4343; [email protected]). Our Know Before You Go email will include further onsite information and will be sent out during the week leading up to the show.
Cindy Salgado, Group Operations Manager, will be your main contact for any booth or logistical related questions (212.600.3043; [email protected]).
Where do I go if I need more help?
Krystle Arviso-Jeans is your Customer Success Manager and can help you with any questions you have. Please don’t hesitate to reach out before, during or after the show for assistance.
E: [email protected] | O: 212.204.4343 | M: 646.630.2057
I drove all my booth materials in a passenger vehicle (POV), is there any alternative for getting my materials into the hall?
Pennsylvania Convention Center allows exhibitors to unload/load from automobiles and small utility vehicles at designated docks using only non-motored, nun-hydraulic, hand trucks and dollies.
Exhibitor full-time staff must work a team of at least two people. One exhibitor must always remain with the vehicle.
Vehicle must be unloaded or reloaded in 20 minutes.
If your vehicle does not meet the criteria, you’ll need to follow Marshalling Yard instructions for truck check-in.
I drove my own material and I don’t want to use FREEMAN’s Cart Service. What can I carry myself? Can I use a dolly or hand truck?
You may move material that can be hand-carried by one person in one trip, using only non-motored, nun-hydraulic, hand trucks and dollies. Click here to review the PCC Work Rules document.
What is an EAC (Exhibitor Appointed Contractor)?
An Exhibitor Appointed Contractor (EAC) is any company other than one of the designated official contractors which an exhibitor wants to employ inside the exhibit hall before, during, or after the show. This includes all EAC display houses, display sales representatives, designers, florists, EAC labor, supervisors and any third party. An EAC should not be wearing an exhibitor badge. You must have your EAC approved by show management in advance, so they can be added to the security list.
Are the Official Service Contractor and the union the same thing?
No. The Official Service Contractor, FREEMAN, is required to go through the local union hall to hire laborers for exhibitions. FREEMAN personnel are non-union.
INVITING CUSTOMERS & SHOW VENDORS
Can I invite my customers to attend the show? Is there a limit to how many I can invite?
Yes! We strongly encourage you to invite your customers. We know that inviting your customers to attend is a great way to boost awareness about your company, increase your ROI from the show and help ensure that all your key customers and prospects visit you at CPhI North America. Because of that, we'll provide you with 10% off a Visitor or VIP pass to obtain a tradeshow badge for them!
It is easy and quick to do. Please head over to your Exhibitor Portal and be sure to take advantage of this service through the "Marketing Tools" function you'll find there. There is no limit to this promotion, but we do ask that you use this feature for your guests, prospects and/or current customers only. Please do not use this to register additional booth staff for your company as they will not receive Exhibitor badge level access.
*If you're not able to access the portal your account, your primary logistics contact can login and grant you access to the exhibitor portal. If you're still having difficulty gaining access, please reach out to us at [email protected].
Who are your affiliated show vendors?
We partner with a world-class team of vendors who may contact you from time to time to help keep you on track for a successful event. Please be aware of unaffiliated vendors improperly soliciting exhibitors to purchase their products and services. For your safety, please only use the vendors specified below and if you have any concern on the validity of a vendor contact [email protected]. The following are the official show vendors contracted by CPhI North America:
• FREEMAN Services - Official Show Decorator
• Convention Housing Partners (CHP) - Official Housing Partner
• Industry Connect - Official Customer Invite Tool
• Event Technology Services - Official A/V Vendor
• Feathr Invites – Marketing Assets
• Pennsylvania Convention Center - Official Telecommunications Vendor & Electrical Vendor
Other vendors will be added to this list periodically. Please check back for the most up to date information.
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